Terms and conditions
Privacy policy and our Terms & Conditions
Retro-door-hardware.com is an online store of De Galanterie BV
Privacy Policy
De Galanterie B.V. respects your privacy and we want to protect your personal information. No information obtained from our websites will be sold to any other party.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
About the data processing
Below we describe how we process your personal information, where we save it and how we secure these data. Some data is shared with third party companies in order to help us process and fulfill your order.
Online store software
Personal data that you make available to us for the benefit of our services are shared with our hosting partner Savvii. Savvii has access to the data to provide us (technical) support. They will never use your data for any other purpose. Savvii is -based on the agreement we have with them- obliged to take appropriate security measures. These security measures
consist of the application of SSL encryption, a strong password policy, and secured data storage.
Savvii reserves the right to share collected data within its own group and affiliated partners to further improve the service. Concerning (privacy) data Savvii will take the legal retention period into account
Webhosting and e-mail
Our provider for web hosting and email services is Savvii. Savvii processes personal data on our behalf and does not use your data for your own purposes. However, this party can collect metadata about the use
of the services. These are not personal data. Savvii has appropriate technical and organizational measures taken to prevent loss and unauthorized use of your personal data. Savvii is obliged to maintain confidentiality on the basis of the agreement.
Our website (Retro-door-hardware) uses Savvii, a third party that handles e-mail traffic from our website. All confirmation emails that you receive from our website and web forms are sent via the servers of Savvii. Savvii will never use your name and e-mail address for its own purposes. Your personal data is stored securely by Savvii.
Payment processors
To handle a (part of) the payments in our Online store, we use the platform of Multisafepay. Multisafepay processes your name, address and residence details and your payment details such as your bank account and credit card number. Multisafepay has taken appropriate technical and organizational measures to protect your personal data. Multisafepay reserves the right to use your data to improve services and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Multisafepay for which they engage third parties. Multisafepay saves your data not longer than allowed by the legal deadlines.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the Sendcloud services for carrying out the deliveries. It is therefore necessary that we give your name, address and share your residence details with Sendcloud. Sendcloud uses this information only for the purpose of carrying out the agreement. In the event that Sendcloud engages subcontractors, Sendcloud will also provide your data to these parties.
Billing and accounting
We use the program Exact for billing and accounting. We share your name, address, and details regarding your order. This data is used for creating sales invoices. Your personal data will be sent and stored encrypted; Exact has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Exact is required to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.
Purpose of data processing
We use your data only for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - unlike at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and De Galanterie B.V. or a legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose to further improve our services. This data (for example your IP address, web browser and operating system) are not personal data.
Cooperation with tax and criminal investigations
In some cases, a legal obligation may be imposed on you to share your data in connection with fiscal or criminal investigations by the government. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
How long do we store your data?
We store your data as long as you are a client of us. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to delete the personal data. Based on fiscal administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
On the basis of the applicable Dutch and European legislation, you have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.
In principle, in order to prevent abuse, we will only send copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymised data. You will receive all statements and copies of data in the readable data format that we use in our systems.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data we process which relates to your person or that can be traced to that. You can make a request to us for that and you will receive a response within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to change the data we process which relates to your person or that can be traced to that. You can make a request to us for that and you will receive a response within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Right to limit processing
You always have the right to limit the data we process which relates to your person or that can be traced to that. You can make a request to us for that and you will receive a response within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Right to transferability
Concerning the data we process which relates to your person or that can be traced to that, you always have the right to let this data carried out by another party. You can make a request to us for that and you will receive a response within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data. Probably De Galanterie cannot continue the service, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of you. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies of data that we process or have processed, and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.
Contact details
De Galanterie B.V.
Angstelpark 115
3631 NA Nieuwersluis
The Netherlands
Terms and Conditions
Retro-door-hardware is an online store of De Galanterie
1. General
1.1 Data of the enterprise
De Galanterie B.V.
Business and visiting address:
Angstelpark 115
3631 NA Nieuwersluis
The Netherlands
Phone: +31 294-233780 on working days from 9am until 5pm
Email: through this form
Chamber of commerce: 54947812
VAT number: NL 851503731B01
These Terms and Conditions apply to all offers and agreements between De Galanterie B.V. in Nieuwersluis, hereinafter referred to as "the Seller", and a (contractual) counterparty, hereinafter referred to as "the Buyer".
1.2. The general Terms and Conditions are accessible to everyone and included on the website of De Galanterie B.V. We will send you a written copy on request.
1.3 The Terms and Conditions apply to all online orders between the Seller and the Buyer via retro-door-hardware.com
2. Emergence of agreements
2.1 An agreement arises when the Seller has received the total payment for the order.
2.2 The Seller reserves the right to refuse an order without giving any reason.
2.3 Offers are valid as long as the offer is mentioned on the Seller's website and while stock last.
3. Prices and payment
3.1 Prices of products and offers on the website are in Euros. The prices include VAT and excluding order + postage costs unless otherwise indicated.
See article 4.5 regarding the amount of the order + postage costs.
3.2 The buyer must pay the order fully in advance; otherwise no purchase agreement will be concluded. Payment can be done by credit card, Apple Pay or bank transfer. An exception to payment in advance is possible if the buyer chooses to come and collect the order from our store.
See article 4.4 regarding the options for collection.
3.3 In case the price of the offer or product, as mentioned on the website and / or in the confirmation email contains errors or is incorrect, the Seller reserves the right to change them within a reasonable time or to correct. The Purchaser will be informed by the Vendor as soon as possible by email or by telephone.
In the case of a price increase, the buyer may proceed to terminate the purchase agreement.
4. Delivery
4.1 The Seller undertakes to the Purchaser to pack the products properly so that they reach their destination in good condition during normal transport.
4.2 Seller has all items in stock and will ship your order immediately after credit card payment or within 3 days after bank transfer. In the case of delivery problems, the buyer will receive it in writing by e-mail or by phone. You can find the Estimated Delivery Times and shipping cost per Country at the shipping page on the online store.
4.3 Beyond a send period of 7 days after the order and payment, the buyer is entitled to a refund of the purchase price of the order including the paid order costs + postage but not entitled to consequential, acceptance delay of profit or turnover loss of Buyer.
4.4 Picking up the order in the shop of De Galanterie is possible. Buyer must contact the seller immediately after completing the order in the online store by using the Contact form. Pick up is possible during the opening hours of De Galanterie:
Monday till Friday from 9:00 till 16:30 (only by appointment via email)
4.5 Order and shipping costs for each country are showed on the online store in the shipping page.
5. Warranty
5.1 The Buyer is required to check the products upon receipt of the goods, if quality and/or quantity of the product meet the terms of the agreement.
5.2 The products delivered by the seller must meet the quality requirements and description as stated on the website.
5.3 If the product does not meet the quality requirements or description as identified on the website, the Buyer shall inform the seller within 10 days after receipt of the product about the non-compliance and / or product damage. This may be in writing or by e-mail (e-mail and address of the seller indicated on the website and by Article 1.1).
5.4 If the product does not meet the quality requirements or description as identified on the website, the Buyer has the right to return the products to the Seller. The Purchaser is entitled to free repair of the product or replacement with a similar product, if the product cannot be repaired or provided anymore, refund of the purchase price including any postage paid.
5.5 The Seller is not liable for defects of the product in case of improper maintenance, improper use, or in the case of normal wear of the product.
6. Intellectual Property Rights
6.1 All intellectual property rights in this website are property of the Seller. The Buyer is therefore not permitted to use the intellectual property rights without the prior consent of the Seller (e.g. copy images or texts).
7. Liability
7.1 Despite the fact that the seller is very careful with regard to a correct and clear display of prices, descriptions, requirements and quality of the products displayed on the website, the Seller shall not be liable for any errors or omissions on the website and/or confirmation email. The seller reserves the right at all times to correct these errors, inaccuracies or omissions
7.2 The seller is not liable for Damages as a result of delay in transport, technical problems of the website or problems between the seller and third parties such as electronic payment providers
8. Return / exchange
8.1 You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods in the context of a uniform order and these are delivered uniformly. To exercise the right of withdrawal, you must notify us (letter sent by post or e-mail).
8.2 You must return the goods to us without undue delay, and in any case no later than 14 days from the day on which you notify us of the revocation of this contract.
8.3 In this case, Buyer shall be obliged to pay Seller reimbursement for the paid purchase price of the order excluded the paid order costs + postage on condition that the relevant goods are returned in the complete undamaged original packaging, that the goods in question are unused and undamaged. All costs of return are at the expense of the buyer, return costs that are charged to the supplier will be settled with the credit note to the buyer.
8.4 The Buyer can exchange the order for other items within the period of 3 months on condition that the relevant goods are returned in the complete undamaged original packaging, that the goods in question are unused and undamaged. The buyer must notify it in advance in writing or by mail.
All costs of return are at the expense of the buyer, return costs that are charged to the supplier will be settled with the credit note to the buyer.
9. Images and specifications
All images; Photos, drawings and information including on weights, dimensions, colors, on the website of the Seller are approximate only, are indicative and may not lead to damages or rescission of the contract.
10. Force Majeure
10.1 Force majeure means any shortcoming in the performance of a contract that cannot be attributed to the Seller. The Seller is not obliged to fulfill its obligations towards the Buyer or Seller may suspend its obligations to the buyer for the duration of the force majeure. In case of suspension, the Vendor and the Purchaser shall be entitled to terminate the agreement if the period to performance lasts longer than 30 days. In addition, the Seller can give the buyer the opportunity to refund the purchase price if compliance remains impossible.
10.2 In case of force majeure, the seller is not liable to the Purchaser for consequential damages, delay damages, lost profits or revenue loss. The liability of the seller for damages is always limited to the purchase price plus the paid order and freight costs.
11. Liability
11.1 Seller is not liable for damage to property caused by improper use of the products delivered by the seller
12. Applicable law, competent court
12.1 These general conditions and all agreements concluded by Retro-door-hardware.com on which these general conditions are applicable, are only subject to the laws of the Netherlands.
12.2 Disputes under an agreement between the Seller and the Buyer, that cannot be solved by mutual agreement, will be submitted to the competent court within the district of Utrecht, unless the Seller prefers to give to the dispute to the competent court of the domicile of the buyer, and with the exception of disputes that fall under the jurisdiction of a magistrate.